Terms & Conditions – Patty Plus

Patty Plus Services Ltd owns and operates this website. Patty Plus Services Ltd. owns the copyright to all of the site’s materials, including text, design, original graphics, and images, as well as the given information.

Patty Plus Services Ltd may not be used in connection with any service, product, or offer that is not Patty Plus Services Ltd’s property in a way that is likely to cause confusion among customers or the general public, or in any way that demeans or discredits Patty Plus Services Ltd or could be construed to do so.

Unauthorized use of material, photos, or other content on this website without the authorization of Patty Plus Services Ltd may be a violation of copyright. Neither the Patty Plus Services Ltd name nor any aspect of its branding, such as the logo, design, or original imagery, may be cloned, copied, or utilized in any way by anybody.

1. DEFINITIONS

1.1 In these Terms of Business the following definitions apply:

“The Company” – means Patty Plus Services Ltd

“Technician” means the individual (or sub-contractor) carrying out cleaning services on behalf of the Company.
“Client” means the person, company, or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom services are supplied by the Company.
“Services” means the cleaning work carried out by the Company’s operatives.
“Appointment” means the visit made by our staff member/s to the Client’s home or business address by the technician in order to carry out the Service.

1.2 Unless the context necessitates otherwise, references to a singular person include the plural, and references to the masculine include the feminine and vice versa.

1.3 The headings contained in these Terms are for convenience only and do not affect their interpretation.

2. CONTRACT 

2.1 These Terms and Conditions constitute a contractual legal agreement between the Company and the Client.

2.2 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, via the company website or by other electronic means constitutes acceptance by the Client of these Terms and Conditions.

2.3 Unless it has been confirmed in writing by a director of the Company, the Terms, and Conditions given here are to prevail over any other terms of business or conditions of purchase proposed by the Client.

2.4 No variation or alteration of these Terms and Conditions shall be accepted as valid unless it is has been confirmed in writing by the owner of the Company.

3. CARPET CLEANING, UPHOLSTERY CLEANING, CURTAIN CLEANING AND RUG CLEANING

3.1 The Company reserves the right to amend the initial quotation provided by its representative, should the client’s originally stated requirements change.

3.2 The Client understands that additional Parking and Congestion charges may apply to the job fee if the technician attending the appointment incurs such charges.

3.3 All cleaning orders are subject to a £100.00 plus VAT minimum call-out charge. Our minimum call-out charge can vary.

3.4 If the Company operatives need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £10.00 plus VAT charge may be added to the price of the service.

4. PAYMENT

4.0 Booking fee is required to confirm your service date and time. The final payment is reduced by the booking fee. 

4.1 Final Payment is due on booking of the service in the form of credit/debit card payment or cash. Patty Plus Services Ltd reserves the right to cancel services without notice due to failed booking fee transactions or non-cleared funds.

4.2 Payment is politely requested on booking of the agreed service.

4.3 Payment cannot be made by cheque on completion.

4.4 Any outstanding balance including but not limited to parking charges and additional work will be automatically debited from the same credit/debit card used when booking our service.

4.5 For commercial clients payment is requested within 10 days of the invoice. If payment is not made within this period, the account will be passed to Patty Plus Service’s debt collections agency, after which a charge of 15% on top of the initial invoice due will be added to the debt. The Client agrees as part of this contract to pay this charge which represents our reasonable costs in collecting the unpaid amounts.

4.6 Customers should understand that any late payments may be subject to additional charges if the Company incurs such charges in the event of being required to take legal action to collect late payment for its services. These charges include Debt Collection Agency Fees, Legal Costs, Court Fees, and other reasonable costs.

5. REFUNDS

5.0 The booking fee is not refundable in all circumstances to cover the time and cost of administration. However, under some extreme circumstances, we are happy to look up your case and re-book the session without an additional booking fee. 

5.1 If paid in full – Refunds will be issued only if the client has canceled a cleaning visit more than the permitted period (48 hours) prior to the commencement of the work and where payment has been already taken by the Company.

5.2 If paid in full – Refund will be issued if for any reason a technician fails to attend a cleaning visit for which payment for which has been already collected by the Company.

5.3 If paid in full – Refunds will be issued only after the Company has been permitted to rectify any problems or perceived deficiency in the service it has provided.

6. DISCOUNTS AND PROMOTIONS

6.1 If a customer discount requires a voucher, the Company will require the presentation of the relevant voucher before giving the discount. Failure to present in advance will mean no discount.

6.2 The Company reserve the right to cancel any discounts or promotions without giving notice.

6.3 A discount will not be applied if the quotation is at/or falls below our minimum call-out fee.

6.4 A discount voucher cannot be used in conjunction with any other offers or promotions.

6.5 No discount codes or vouchers are valid in December.

7. LIABILITY

7.1 The Company shall not be liable under any circumstances for any loss, damage, delay, additional costs, or compensation charge (whether direct, indirect, or consequential) suffered or incurred by the Client arising from or in any way connected with a late arrival of a technician at the Client’s address. The Company endeavors to arrive promptly and within a clearly stated and agreed timeframe for all booked work, but transportation problems, road conditions, breakdown of our equipment or vehicle issues are beyond our operatives’ control and sometimes result in delays. These unforeseen delays can sometimes necessitate rescheduling.

7.2 The Company reserves the right to be deemed not responsible for incomplete cleaning services due to the following occurrences: lack of hot water or power, a third party entering or present at the customer’s premises during the cleaning process; wear or discoloring of fabric becoming more visible once dirt has been removed; failure to remove old/permanent stains or odors that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely and any accidental damages caused by our technicians if the customer has an unpaid balance owed to the Company.

7.3 The Company shall not be liable under any circumstances for loss, damages, delay, costs or compensation (whether direct, indirect or consequential) which may be incurred by the Client arising from or in any way connected with the Company carrying out services for the Client.

7.4 The Company can not be held liable for cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery.

7.5 The Company shall not be held liable for shrinkage in curtains when a ‘recommended cleaning label’ is not present. If the curtains have not been pre-shrunk by the original manufacturers’ we can not be held liable if shrinkage occurs.

7.6 The Company may record all incoming and outgoing phone conversations for quality control, record keeping and in case of referrals that may arise from subsequent inquiries or investigations.

7.7 Any household items or furniture moved by our technicians is at the clients risk and the company does not accept any liability for any loss or damages.

8. INSURANCE AND CLAIMS

8.1 The Company holds full Public and Employers Liability Insurance policy. This policy covers claims caused by the owner and those directly employed by the Company.

8.2 The Company uses the services of partner companies and sub-contractors. In cases of a customer’s claim where it is the partner company or the sub-contractor that delivers the service, the subcontractor will appoint their own insurance company to settle the claim.

8.3 The Company has no liability in the event of a customer claim against a partner company or a sub-contractor if: the settlement is not what the customer wants or if the claim is void or cancelled.

8.4 The Company reserves the right to refuse to share any of the confidential insurance company’s details and documents which include any details and documents relating to a partner company or sub-contractor.

9. COMPLAINTS

9.1 All Client complaints about the Company’s services must be received in writing by email.

9.2 In the event of the Client is dissatisfied with the service provided, the Company asks that the Client gives notification as soon as the problem becomes apparent by calling 020 3355 0083. We request that Clients do not wait until the job is complete before raising concerns.

9.3 The Client accepts and understands that poor or deficient standards of service or alleged damage or theft must be reported within 24 hours of their occurrence. Failure to do so within this timeframe will dis-entitle the Client to refunds as the Company will not consider any complaints which are notified once 24 hours have passed since the completion of the work.

When booking Patty Plus Service’s services by telephone, e-mail, via the Company website or other electronic means, the customer agrees to be bound by the Company’s terms and conditions stated above. The Company reserves the right to make amends to any part of these terms and conditions without prior notice.

These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.